The GPSC continues to play a key role in shaping the patient medical home strategy and the move toward patient centered care, whole person care.
The committee’s vision of the patient medical home model places the patient at the centre of care, surrounded by the service attributes of comprehensiveness, coordination, commitment, contact and continuity. The model incorporates opportunities for team-based care, physician and allied health provider networking, and using data to inform practice and quality improvement.
BC is well-positioned to move toward this evidence-based model because of the foundation that family doctors and local divisions have laid over the past fourteen years. This is a long-term vision and we are excited to be in the early stages of our journey.
One of the ways GPSC’s supports practices to evolve into patient medical homes is our Incentive Program. We are reviewing our fees to ensure the incentives continue to support longitudinal, full-service family practice. The review is driven by what we heard from the visioning consultations – that doctors need the incentives to:
- Be simple and aligned.
- Facilitate team-based care.
- Support the strategic objectives of the patient medical home model.
Another lever is our Practice Support Program (PSP), which supports physicians to:
- Define and understand their patient panel.
- Assess their success with the 12 attributes of a patient medical home.
- Collect patient feedback on visits and interactions in practice.
- Build family practices’ capacity to provide proactive, data-informed care.
Our Divisions of Family Practice initiative supports local divisions to play a critical role in system transformation, and to support local physicians as they work with health authorities, nurses, and allied health providers to develop community-based solutions to local challenges.
Together with our partners, we’re creating a clear path to care.
PMH work underway: Building capacity in practices
BC family physicians are strengthening the foundation for the patient medical home model by making continued improvements to their practices.
As part of this work, more than 380 physicians recently participated in the Practice Support Program’s panel assessment pilot project. These physicians worked with PSP’s Regional Support Team Coordinators to build capacity in their practices through more effective use of EMRs, and gain a better understanding of their patient populations.
In addition to using EMRs to better understand patients’ needs, physicians are piloting the GPSC’s new Patient Experience Tool to get patients’ perspectives on their visits and interactions. This physician-driven tool collects data that can be used to inform practice improvements. Early results—from over 1,075 patients between November 2016 and July 2017—show that patients find the tool easy to use, and physicians find the data valuable. The pilot will be expanded from five clinics to 25 clinics in fall 2017.
To learn more, please contact your PSP Regional Support Team, or email PSP Central.