Building Capacity

The Practice Support Program (PSP) helps doctors in their practices. The program's support helps doctors build capacity in their clinical practices, enabling them to practice more efficiently, focus more on clinical care and patient relationships, and adopt attributes of the patient medical home in BC.

PSP's in-practice supports are tailored to the needs of a practice and its patients, and are available to doctors and their practice teams. These include:

To recognize and support doctors who undertake practice improvement work, PSP provides:

  • Evidence-based learning content to increase confidence.
  • Compensation to recognize time spent to change practices.
  • Certification to acknowledge new or advanced skills and abilities.
  • A high-calibre team of skilled professionals to guide GPs on their practice improvement journey.

For general inquiries, email PSP.

Areas of Change

PSP's supports help doctors identify, implement, and maintain practice improvements in four measurable areas:

  1. Practice team support: Establishing structure, clarifying roles, and teaching necessary skills so GPs and clinic staff can implement practice changes.
  2. EMR optimization: Using patient data to inform practice management decisions and facilitate proactive care.
  3. Process management: Optimizing office workflows, processes, and standards.
  4. Measurement: Using data and metrics to reflect on and improve the quality of care.

Collaborating with divisions of family practice

The PMH model is being implemented and tested around the world, which has given BC a chance to learn from what others have done.

PSP works closely with community-based divisions of family practice to support family physicians, ensure PSP educational offerings and supports meet members’ priorities, and identify opportunities for collaboration. Both PSP and Divisions of Family Practice serve the mandate of (and are funded by) the GPSC.

The close relationship between PSP and local divisions of family practice ensures that doctors receive seamless support through a collaborative, team-based delivery model. The two organizations partner to identify gaps in physician support and find solutions to address them, while working to mitigate “engagement fatigue” by reducing overlap between sessions and meetings.

The PSP-divisions partnership works through collaborative activities that include:

  • Divisions recruiting members as physician champions to encourage GP participation in panel management activities.
  • Divisions engaging members in primary care system change work—often by communicating that PSP-promoted PMH assessment and panel management activities are essential to both optimizing a PMH and participating in a local PCN. 
  • Division staff encouraging group practices to participate in panel management activities, and communicating their agreement to PSP. PSP is then able to follow up and book in-person visits.

Learn more

Small-group learning sessions: A resource for practice improvement (2015)

• Your EMR: Why Achieve Meaningful Use Level 3(2014)

End-of-life module enables physicians to better support patients (2013)

New module on child and youth mental health launches across BC (2012)

• Tips for using mental health module tools and resources (2012)

Advance care planning (2012)

• New COPD module already showing results (2011)

Vancouver psychiatrists incorporate group medical visits into patient care (2011)

Developments this autumn (2010)

Innovative group medical visits benefit both dementia patients and their caregivers (2010) 

• GP learning session focuses on improving care for adolescent depression (2010)

Improved mental health care with FPs and patients as partners (2009)

Specialized training and support in mental health (2009)

• New mental health practice support program module to launch (2009) 

• PSP implementation the focus of mid-term review (2008)

• PSP module helps GPs support patient self-management  (2008)

• Group medical visits: Enhancing chronic illness care (2008)

Chronic disease management module supports GPs to deliver better care (2008)

• Community-based mental health initiative: Patients and GPs to benefit (2008)

Advanced access key to better patient care, less stress for GPs and MOAs (2007)

Practice support update from the GPSC (2007)